FAQ

Placing Orders
Complete your purchase in three simple steps:
  1. Browse and select items: Explore our catalog to choose desired products.
  2. Add to Cart: Click "Add to Cart" for selected items.
  3. Checkout: Review cart details, proceed to enter shipping information, choose payment method, and finalize payment.
Payment Security
100% Secure Transactions! We protect your payment data through:
  • PCI-DSS certified payment platform (global security standard for cardholder data).
  • End-to-end encryption technology safeguarding credit card details and billing information.
Order Processing & Delivery
Process timeline:
  1. Processing: Orders confirmed within 12 hours post-payment, shipped within 2 business days.
  2. Delivery:
    • Domestic: 3–8 business days
    • International: 5–22 business days (varies by destination/customs)
Order Tracking
Real-time tracking available:
  • Tracking number sent to your email after shipment (also visible in "Order History").
  • Monitor status via carrier’s website (e.g., UPS/DHL) for live updates.
Shipping Costs
Free standard shipping on all orders—no minimum spend required.
Product Assembly
Zero assembly needed! All items ship fully assembled.
Unbox and use instantly—no tools or setup required.
Return Policy
30-Day Hassle-Free Returns:
  • Initiate returns within 30 days of delivery.
  • Return shipping costs fully covered by us.
Customer Service
Contact us via email:
  • Email: lusdwd7958@hotmail.com
  • Tips: Include order number + issue details for faster resolution.
  • Response Time: Within 48 business hours (Mon–Fri, excl. holidays).